Public Sector Case Studies
Birmingham Heartlands & Solihill NHS Trust
Text helps care for mums-to-be
PageOne Connect helps ensure that teenage patients of Birmingham Heartlands and Solihull NHS Trust receive health tips and appointment reminders for ante-natal clinic visits and maternity ward tours. Using Connect, the teenagers have a source of support that is targeted direct to their own mobile phones. “Before using text, young people were unlikely to attend the clinic. Now groups are well attended as teenagers feel that the group is directly targeted at them and that we have a genuine interest in their well-being,” said the trust’s Lizzie Smith. “Text is a medium that teenagers feel comfortable with and therefore it has been a very successful way to contact teenagers.”
Northern Constabulary
Speedy response to gun crime
Police officers responding to firearms incidents need to depend on swift and reliable communication when dealing with potentially lethal situations. Imagine the challenge faced by the Northern Constabulary, which covers a massive and remote area of the UK: the Local Authority Region of Highland and the Island Authorities of Orkney, Shetland and Western Isles. With teams of officers spread over a wide area, every second counts in answering reports of gun crime. That’s why the Northern Constabulary relies on PageOne Connect. Constable Graham Findlater, Firearms Instructor, explained: “Communication is of the essence. We must understand the nature of the problem, assess the level of response and ensure officers are contacted and can respond.”
Northern Ireland Ambulance Service
Instant alert for life-savers
Responding to life-threatening conditions such as heart attacks and electrocutions in the remote, rural parts of Northern Ireland demands a timely response from the emergency services. The Northern Ireland Ambulance Service opted for PageOne Connect not only to improve paramedic response times, but also to alert its network of life-saving volunteers. “The system works really well,” said Control Manager Kieran Devine. “Response times can be reduced giving the increased potential to save more lives. PageOne is at the heart of the control room and everything we do goes through it. It is easily integrated into the wider command and control systems, something our previous system couldn't do.
West Berkshire Health Authority
Cost savings for health authority
Replacing an out-dated, expensive local paging system with PageOne Connect proved a shot in the arm for West Berkshire Health Authority (WBHA). Frustration with the old system’s inefficiencies and restrictions ended when the health authority adopted PageOne’s state-of-the-art technology. “PageOne Connect has enabled us to vastly increase efficiency and reduce costs,” said Jack Ribbons, WBHA Communications Technician. We are now able to effectively communicate with our large number of Health Visitors and Community Nurses, tracking who has received the information and, where appropriate, track who has responded and when. The new system was also fully operational within only two months of making the initial contact with PageOne Connect, so we were able to start reaping the substantial operational cost savings within a very short time frame.”
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