Two-way SMS
Text messaging opens up new ways to communicate and is particularly effective for field-personnel communication. In many real-world applications service can be further improved with the ability for field-staff or customers to reply to text messages simply and efficiently.
By providing a simple, effective and low-cost 2-way SMS reply mechanism you can reduce the need for field-based personnel or even customers to make return telephone calls, which incur cost and tie-up office resources.
Simple: The recipient simply replies to the message
Accessible: Replies are delivered back to the desktop account from which it was sent
Flexible: Connect provides options to re-direct the replies to e-mail, mobile, pagers or a secure web-based account.
Integrated Solutions
With PageOne web services, 2-way SMS capability can be fully integrated into business applications offering significant efficiencies. Be it in automatic job dispatch and confirmation or escalation processes an automated reply path allows business systems to apply business logic and decision-making in real-time.
For example, field engineers use 2-way SMS to register job status (arrived, finished etc.) which is used by the Fault Management System to track job status more effectively and to manage the distribution of new jobs accordingly.
For more information on 2-way SMS or how it can integrate with your system contact us with your requirements.
