SMS Customer Communications
Business SMS solutions help businesses stay in touch & interact with customers
What’s the best way of keeping your customers loyal to your business? Excellent customer service is a great start, but harnessing mobile technology with SMS customer communications to improve that service could make a significant difference.
Retaining customers is about maintaining the highest possible levels of satisfaction by improving customer service, maintaining regular contact, as well as anticipating customer needs. With the wide spread use of mobile phones business SMS mobile technology lends itself perfectly to helping business maintain a reputation for excellent customer service and using SMS is less time consuming and intrusive than other means of customer communication.
Our bulk SMS customer communication solution offers a fully featured web accessed application, enabling communication via SMS to customers’ mobile handsets.
Features and benefits of business SMS
. Speeds up administration
. Improves customer experience
. Reduces missed bookings
. Releases more workshop time
. Improves response times for additional work authorisation
. Reduces telecoms spend
Personalised bulk SMS from the desktop
Customer Database: Maintain a list of your customers enabling you to send personalised messages to your customers whenever you wish.
Message broadcast: Send one message to multiple customers with bulk SMS.
Confirmation of message receipt: Guarantee your customers have received the text message.
Reply functionality: Lets your customers reply via SMS on their mobile phone and the replies will drop straight back into your desktop. Find out more about 2-way SMS.
Web based SMS: No hardware or software to purchase, install or maintain.
