Corporate Case Studies

Carlson Wagonlit Travel

Reliable updates vital for travellers

The threat of terrorist activity is an important consideration for international business travellers and their employers. That’s why one of the UK’s leading business travel companies now relies on PageOne Connect to keep its clients aware of potential problems. Carlson Wagonlit is a global company that organises business travel packages for the UK divisions of some of the world’s biggest companies, including Shell, BP and The Royal Bank of Scotland Group. “PageOne Connect had all the capabilities we wanted,” said Carlson Wagonlit’s Barry Ramsey. “Our customers think it’s great and can see that we’re always on the ball!”

Drake International

Recruitment at the touch of a button

Recruitment company, Drake International, specialises in short-term office placements as well as opportunities for nursing and occupational health advisers. Letting candidates know about new available positions using the phone and email was slow and time-consuming. “Office positions become available extremely quickly, so it’s imperative that we make our candidates aware of all opportunities as quickly as possible,” said Drake International’s Denise Moore. “Once we’d had a trial of PageOne Connect, we didn’t bother looking at anything else. It’s an extremely cost-effective solution that has made my job a great deal easier!”

National Express

Keeping track of the trains

Integrating communications was a key challenge when the train operator National Express East Anglia, streamlined its rail service to deliver one integrated rail network across the East of England to London. With the various companies using different communication systems, the new franchise turned to PageOne to co-ordinate its paging services. Current operations manager Matthew Dickerson explained: “Our integration plans meant we had to find a paging system that suited all our requirements. PageOne had a wide coverage area and came up with a solution that met those needs. PageOne Connect also provides the flexibility the train company needs to keep managers in touch and informed at all times.” Using its Connect service, the control center can send out messages to its on call management team, senior managers and business directors.

SAGE

Delighted by cost-effective alert system

With the help of PageOne Connect, the process of alerting employees to potential incidents at a major Scottish gas terminal is now faster, easier and more cost-effective than ever. Operated by a subsidiary of ExxonMobil, the Scottish Area Gas Evacuation (SAGE) Terminal, 65km north of Aberdeen, receives and processes North Sea gas piped from off-shore platforms. SAGE’s Nick May said: “The PageOne Connect system is an IT dream in that our only requirement was a PC with internet access. Even in our highly secure environment, this proved very simple because of the way PageOne Connect operates.” Phil Burn, Safety, Health and Environment Advisor added: “The audit trail details the full content of each reply, so we know how long individuals will take to arrive. Security can get on with the other duties an emergency brings.”

South West Trains

Delighted by cost-effective alert system

Communication is key when you’re running a complex network of trains serving millions of commuter and long distance travelers through Greater London, the South and South West. Thousands of messages are sent out daily from South West Train’s information control desk to around 1,000 guards and approximately 200 duty managers to keep them up to date with how the service is running. The information is vital to help them plan their work, respond to operational problems, keep passengers informed and generally provide an efficient service. “PageOne messaging is a crucial part of our operation,” said Operations Manager, Richard Davies. “All our guards receive a message every hour on the state of the service and we also send regular line and route updates. Things change quickly in this environment and PageOne provides us with a flexible system that allows us to inform our people and react quickly.”

Warwick Wright

SMS drives success for car dealership

Warwick Wright Clapham, the oldest Peugeot dealership in London, prides itself on excellent levels of service and after sales care. To ensure it remains ahead of the game, After Sales Manager, Bob Gow decided to investigate new ways to improve communication, such as providing clients with regular updates on work to their vehicles. PageOne’s Connect SMS messaging system has met and exceeded all Warwick Wright Clapham’s requirements. Bob Gow said, “We have been so impressed by PageOne’s Connect messaging system that we recently upgraded to its latest Microsoft Excel plug-in, allowing us to mail merge directly from the database, saving us even more time. It has helped us work smarter, better and definitely more efficiently as a company.”

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