PageOne retains ‘outstanding status’ for customer service from IIC
London, 15 February, 2012 – PageOne, the UK’s leading provider of mobile messaging solutions to the public and enterprise sectors, has once again been awarded ‘outstanding status’ by Investors in Customers (IIC), the independent service standard expert, retaining its 2 star accreditation. This is in recognition of its outstanding level of customer service by meeting customer requirements and ultimately understanding its customers’ needs.
Investors in Customers recognises excellence in the field of customer service and customer relationships and annually presents participating companies with one, two or three stars depending on their achievement. PageOne retained its two star ‘outstanding status’ but improved on its overall score, receiving 7.66 out of 10, compared to 7.22 the previous year. This result follows a meticulous research process including customer and employee questionnaires, senior management questionnaires and desk research. The award also highlights the importance PageOne places on their customers, ensuring the customer is truly the focal point of the organisation.
The highest scores received from customers were in relation to meeting customer needs, product quality and value for money, highlighting that despite industry wide cuts, PageOne’s services still remain of significant importance to business operations. Other top ranking scores came from the quality of relationships, with good communication; trust and integrity cited as defining benefits of working with PageOne.
Neil Craig, Managing Director of Investors in Customers said: “PageOne’s progress over three years is exceptional. The changes they have made are reflected in their improved score, emphasising their commitment and dedication to enhancing the customer experience”.
Chris Jones, CEO of PageOne Communications said: “We are delighted to celebrate such a great result with both employees and customers. Customer feedback on service experience has strengthened our position as a customer-centric organisation. There is no doubt we still have work to do, as we continue to provide high-quality solutions and excellence in customer service. However, by embarking on the IIC process we can formally show our customers they are at the heart of everything we do, and receiving ‘outstanding status’ clearly reflects our desire to understand their needs, and show commitment to ensuring continued satisfaction”.