Privacy

Overview

This Privacy Policy applies to all of the services that PageOne Communications Limited offers through its PageOne.co.uk web site. It does not apply to web sites to which PageOne may link or be linked to.

You are able to visit the PageOne web site without being a subscriber and without disclosing any Personal Information, but we will require some Personal Information if you wish to use any of our Connect services.

By supplying Personal Information, we are able to provide you with the services that you require. If you provide us with Personal Information, it will be collected, stored and used in accordance with this Privacy Policy.

What is Personal Information?

Personal Information is any fact that identifies you as an individual rather than a member of a group. The Personal Information that you supply us must be true, complete and accurate in all respects and you agree to inform us immediately of any changes to it. PageOne will deal with your Personal Information in compliance with the current UK data protection legislation.

The collection of Personal Information

Personal Information will be gathered, actioned and used by PageOne. We endeavour to collect and use your Personal Information with your knowledge and permission and will typically do so when you order and use PageOne’s products and services, make enquiries, request information about products or services or when you respond to communications from us.

We may collect Personal Information about your usage of the services on the PageOne web site in order to provide services that meet your needs.

The use of Personal Information

We may use your Personal Information for a number of purposes which include: processing your orders, managing and administering your account; delivering your products and services; providing information that you request; responding to complaints or billing enquiries; overseeing debt recoveries; authenticating your identity.

We may also undertake market, product and services analysis based on your use of any of the PageOne products or services, contacting you with information about new developments, and special offers by post, telephone and automated means such as mobile text message (SMS), E-mail, Fax, Pager, and the world wide web. Such activities will be subject to your preferences therefore we encourage you to make us aware of your preferences when using your Personal Information for marketing purposes. We will only send marketing messages to you about new products and services that we consider may be of interest to you if you have given us permission to do so.

PageOne will not sell or pass your Personal Information to third parties unless you have given us permission or unless it is necessary to deliver the products and services ordered or used by you. Such a scenario may be disclosure of your data to a credit card company to substantiate your credit card details.

You may contact us at anytime in order to have your details removed from lists used by us for marketing purposes, to update your information or to advise us how you would like to receive information about our and/or third party products and services. To update your marketing preferences please e-mail marketing@pageone.co.uk, quoting your account number in the body of the e-mail and informing us of your request (e.g. ‘opt-out E-mail’, ‘opt-out SMS’, ‘opt-in post’) in the subject of your e-mail.

PageOne may disclose your Personal Information in good faith if it believes such action is necessary. Examples may include conforming to a legal requirement, complying with a legal process, protecting/defending the rights or property of PageOne, enforcing this Privacy Policy, or protecting the interests of our users.

How PageOne protects your Personal Information

PageOne continually enhances its procedures and technology to protect your Personal Information from unauthorised access, loss and destruction. Through use of the latest industry standard secure sockets layer (SSL) technology, sensitive information such as your password will be encrypted. Our security procedures include asking for proof of identity before we disclose Personal Information to you.

Communications via the Internet, such as e-mails, are not secure unless they have been encrypted. As such, PageOne is unable to accept responsibility for any unauthorised access or loss of Personal Information that is beyond its control.

We reserve the right to access and disclose your Personal Information to comply with
applicable law and government requests, to operate our systems or to protect our users. We also reserve the right to disclose your Personal Information to third parties where a complaint arises concerning your use of Connect that is deemed inconsistent with our terms and conditions.

PageOne may monitor or record your calls, e-mails, messages and other communications with us. Such monitoring will be carried out in accordance with UK law and will only be used for business purposes. Such purposes include the prevention of unauthorised use of PageOne’s products, services, systems and web sites, quality control, training, ensuring effective systems operation and the prevention or detection of crime.

For legal reasons, we will keep details of your account for 12 months after you unsubscribe from PageOne’s products and services. This is in case you have cause to complain to us for any infringement of your rights or under our legal obligations. PageOne may be obliged to disclose your Personal Information to meet any legal or regulatory requirements or obligations in accordance with applicable law.

PageOne complies with the Data Protection of the United Kingdom.

How you can help to protect your Personal Information

Your information is stored by PageOne in secure, password protected, databases, so that no other users have access to your account information. We strongly recommend that you do not divulge your password to anyone. PageOne will never ask for your password in any unsolicited correspondence.

Remember to log out of your connect account each time that you have finished using any of its services. This ensures that nobody else will be able to access your personal messages and correspondence at the computer that you use.

Enquiries, feedback and complaints

If you have any questions or comments about: -

• the handling or protection of your Personal Information
• privacy issues
• PageOne’s data protection
• your rights under this Policy or if you wish to
• obtain details of the Personal Information that we may hold about you
• complain about how we are using your Personal Information

Please contact us via e-mail (customerservices@pageone.co.uk) or in writing (Customer Services, PageOne Communications Limited, 2 Brentside Executive Centre, Great West Road, Brentford, Middlesex, TW8 9DA).

When contacting us, please quote your name and address, together with your account number. We will be grateful if you provide a brief description of the information that you require. We will take all reasonable steps to confirm your identity before providing you with details of any Personal Information we may hold about you. Please note that we may charge £15 to cover the administration costs involved with such requests.

Changes to this privacy policy

PageOne reserves the right to amend or modify this Privacy Policy at any time and in response to changes in applicable data protection and privacy legislation.