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Privacy Statement

This privacy statement covers the use of cookies, the collection of personal information and data protection when using PageOne’s websites:, and, and its Mobile Apps running on Smart Phones (a “Site”).

PageOne collects information from people visiting its Sites to help it optimize its performance and ensure its content remains relevant. Find out how PageOne uses and protects this information.

What information PageOne collects

PageOne collects the following kinds of information from people visiting its Site:

  • Feedback (through visitors emailing PageOne or completing online forms).
  • Queries and customer satisfaction survey results.
  • Site usage information, using cookies and page tagging techniques.
  • Information entered, stored, sent, received or transmitted whilst operating subscription-services that have been provisioned by PageOne for customer use.
  • Where a customer registers with us to use an application or subscription service we may collect information such as your name, email address, user name, and password.
  • Technical information from your device (for example this may be a PC, phone or tablet) relating to the service you receive, and may include the ID of your mobile device and your mobile telephone number.
  • Information we collect using cookies stored on your device about your use of the Site. For more information on cookies and how to manage them, please see our cookies section below.
  • Where a customer enables location-based functionality on those of our services which include this functionality, then we collect information on their approximate and/or precise geographical location at the time of using our Site and the timings of browsing on the Site.

Once a visitor completes the contact form, participates in a competition, survey, poll, or accesses information behind a ‘wall’ (where the user must first provide their personal security credentials or other personal information) or contacts the company by email or phone, the data coming from that communication will be recorded and kept in our database.

How PageOne may use your information

We may use your personal information for a number of purposes which include, but are not limited to: processing orders, managing and administering your account or accounts; delivering products and services you have subscribed to; providing information that you request; responding to complaints or billing enquiries; overseeing debt recoveries; and authenticating your identity.

We use location information to provide requested location services where we have your agreement to use information about you and your location on the devices you use. You may at any time opt-out of our access to your location data by managing your location preferences on your device or via the application service.

We may also undertake market, product and services analysis based on your use of any of the PageOne products or services, contacting you with information about new developments, and special offers by post, telephone and automated means such as mobile text message (SMS), E-mail, and the world wide web. Such activities will be subject to your preferences therefore we encourage you to make us aware of your preferences when providing your personal information for marketing purposes. We will only send marketing messages to you about new products and services that we consider may be of interest to you if you have given us permission to do so.

PageOne will not sell or pass your personal information to third parties unless you have given us permission or unless it is necessary to deliver the products and services ordered or used by you. Such a scenario may be disclosure of your data to a credit card company to substantiate your credit card details.

You may contact us at any time in order to have your details removed from lists used by us for marketing purposes, to update your information or to advise us how you would like to receive information about our and/or third party products and services. To update your marketing preferences please e-mail, quoting your account number in the body of the e-mail and informing us of your request (e.g. ‘opt-out E-mail’, ‘opt-out SMS’, ‘opt-in post’) in the subject of your e-mail or click the ‘unsubscribe’ link in any marketing emails that you may receive from us.

PageOne may disclose your personal information in good faith if it believes such action is necessary. Examples may include conforming to a legal requirement, complying with a legal process, protecting/defending the rights or property of PageOne, enforcing this Privacy Statement, or protecting the interests of our users.

We may share your information where necessary with the emergency services including your approximate location.

How Long Will We Keep Your Data

We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with the company. Outside of this time period, PageOne will keep your data in a database unless you request otherwise.

Information Security

PageOne continually enhances its procedures and technology to protect your Personal Information from unauthorised access, loss and destruction. Through use of the latest industry standard secure sockets layer (SSL) technology; sensitive information such as your password will be encrypted. Our security procedures include asking for proof of identity before we disclose Personal Information to you.

Communications via the Internet, such as, but not limited to e-mail, are not secure unless they have been encrypted. As such, PageOne is unable to accept responsibility for any unauthorised access or loss of personal Information that is beyond its control.

We reserve the right to access and disclose your personal information to comply with applicable law and government requests, to operate our systems or to protect our users. We also reserve the right to disclose your personal information to third parties where a complaint arises concerning your use of Connect that is deemed inconsistent with our terms and conditions.

PageOne may monitor or record your calls, e-mails, messages and other communications with us. Such monitoring will be carried out in accordance with UK law and will only be used for business purposes. Such purposes include the prevention of unauthorised use of PageOne’s products, services, systems and web sites, quality control, training, ensuring effective systems operation and the prevention or detection of crime.
For legal reasons, we will keep details of your account for 12 months after you unsubscribe from PageOne’s products and services. This is in case you have cause to complain to us for any infringement of your rights or under our legal obligations. PageOne may be obliged to disclose your personal information to meet any legal or regulatory requirements or obligations in accordance with applicable law.

PageOne complies with the Data Protection of the United Kingdom.


How cookies are used by PageOne

PageOne wants to provide online services that are easy to use, useful and reliable. This can involve placing small amounts of information on your computer or mobile phone or other device. These include small files known as cookies. If you wish to restrict or block the cookies which are set by PageOne websites, or indeed any other website, you can do this through your browser settings. The Help function within your browser should tell you how.

Alternatively, you may wish to visit which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual. Blocking cookies completely may cause PageOne’s websites and the products and services it offers via its websites and mobile Apps (Our “Sites”) to function incorrectly or to cease functioning in-part or in-whole.

Why PageOne uses cookies

PageOne do not use cookies that can be used to identify you personally.
These pieces of information are used to improve or deliver services for you through, for example:

  • Enabling a service to recognise your device so you don’t have to give the same information several times during one task
  • If logged in to a service, cookies will be used to remember your ‘session’ in order that you remain logged in until your session expires or you choose to sign out
  • Anonymously measuring how people are using our services, in order that the services can be made easier to use and that there is enough capacity to ensure speed of use

Our use of cookies

This is a list of the main cookies set by PageOne’s website, and what each is used for. This does not include web pages that offer subscription-only-services to PageOne’s customers. For information about any cookies used by these pages/services, please contact PageOne.
‘Google Analytics’ – web metrics

  • Name: __utma
  • Typical content: randomly generated number
  • Expires: 2 years
  • Name: __utmb
  • Typical content: randomly generated number
  • Expires: 30 minutes
  • Name: __utmc
  • Typical content: randomly generated number
  • Expires: when user exits browser
  • Name: __utmz
  • Typical content: randomly generated number and information about how the page was reached (eg directly or via a link, organic search or paid search)
  • Expires: 6 months
  • Name: __utmmobile
  • Typical content: randomly generated number
  • Expires: 2 years
  • For further details on the cookies set by Google Analytics, see this Google analytics help page.

‘Add This’ – a social sharing tool.

  • Name: __atuvc
  • Typical Content: Incrementing number.
  • Expires: 2 years

‘PageOne Cookie Policy’ – remembers your cookie preferences.

  • Name: __p1ccx
  • Typical Content: An incrementing number.
  • Expires: 1 year

Prohibiting the Collection of Cookies.

If you would like to prevent PageOne from collecting cookies when you visit our site, please update your privacy settings in your browser. For information about how you can control the kinds of cookies you accept there, see information on the following sites:

You can also tell us here if you would like to opt out of all non-essential cookies used on this website. We will remember your choice with a single cookie that is used to remember this setting.

If you opt out, some parts of the PageOne site may not work correctly, you will not be able to use social sharing tools and video may not be available to watch in high definition.


Other websites

PageOne contains links to websites of other organisations. This privacy statement applies only to Sites under its direct control and ownership.

Following a link to another website

When you go to another website, read the privacy policy on that website if you want to know what it does with your information. PageOne doesn’t pass on any of your personal information to other websites.

Following a link to PageOne from another website

When you come to PageOne from another website, PageOne may receive personal information about you from the other website. You should read the privacy policy of websites you visit that link you to PageOne if you want to know about this.

Social networking websites

PageOne has links within its website pages (typically at the bottom of an article or page) which you can use to access and post content to social networking websites (e.g. LinkedIn and Twitter) These social networking websites are not controlled by PageOne. By using these links you accept the privacy policies of these other websites.

How you can help to protect your Personal Information

Your information is stored by PageOne in secure, password protected, databases, so that no other users have access to your account or other personal information. We strongly recommend that you do not divulge your password to anyone. PageOne will never ask for your password in any unsolicited correspondence.

Remember to log out of any subscription signed-in services each time you have finished using them. This ensures that nobody else will be able to access any personal messages, information and correspondence in your subscribed services at the computer that you have been using to access it.

Never allow your browser to remember your subscription service user name and password, as this may allow another user of your computer to log on as you.

Enquiries, feedback and complaints

If you have any questions or comments about the handling or protection of your personal information
privacy issues, PageOne’s data protection,
your rights under this Policy or if you wish to 
obtain details of the personal information that we may hold about you
 in order to complain about how we are using your personal information.

Please contact us via e-mail ( or in writing (Customer Services, PageOne Communications Limited, 12th Floor GW1, Great West House, Great West Road, Brentford, TW8 9DF).

When contacting us, please quote your name and address, together with your account number. We will be grateful if you provide a brief description of the information that you require. We will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you. Please note that we may charge £15 to cover the administration costs involved with such requests.

Changes to this privacy policy

PageOne reserves the right to amend or modify this Privacy Statement at any time and in response to changes in applicable data protection and privacy legislation. If this Privacy Statement changes PageOne will update this page. You should visit this page regularly so you know:

  • what personal information PageOne collects
  • how PageOne uses your personal information
  • when (if ever) PageOne shares your personal information with someone else