Texting Pilot for surgery
May Lane Surgery’s ‘text messaging’ pilot programme to increase awareness of the availability of free, confidential, sexual medical advice to help reduce teenage pregnancy, has been such a resounding success that the surgery is now moving into the second stage of the pilot programme. Whilst the first pilot was targeted at teenagers and young people, May Lane Surgery, Dursley, Glos, in conjunction with PageOne Communications Ltd, will now be a pilot site for the introduction of a text messaging service for all its registered patients, therefore, providing a further alternative method of communication between a patient and their GP practice. The rationale behind the second pilot is, that, in addition to being able to telephone or personally visit the surgery, patients will now be able to text in a routine message, such as to order a repeat prescription or request a non-urgent GP appointment. The sender of the message simply has to provide their name and date of birth for identification purposes and the surgery will be able to respond by text. Patients can take comfort from the fact that PageOne Connect has 20 years experience within the telecommunications industry and provides mobile messaging direct to desktop computers, accessed via a secure web account with 128-bit encryption to provide the ultimate in security and confidentiality to patients. The texting communication system will only be used for patients who have authorised and registered their mobile telephone number with the surgery or for confidential sexual health advice to teenagers who may text into the surgery.