Messaging services help EDF Energy Networks to stay in control

Supplying customers with round-the-clock energy services is at the heart of EDF Energy Networks’ business. Covering 25% of the UK population across East Anglia, London and the South East, it’s been a proud energy provider for many years, ensuring homes and businesses can power up every time. Whenever the energy supply suffers a fault, it’s down to the company to locate and fix it as quickly as possible so that the impact on customers is minimal. PageOne’s Connect system provides EDF Energy Networks’ Fault team with the right communications tool to help staff find, and fix, the problem. “It’s vitally important for us to mobilise our engineers as soon as possible because we’re measured on customer interruptions and minutes lost against other energy suppliers and Connect allows us to do exactly that.”

EDF Energy