Delighted by cost-effective alert system

Communication is key when you’re running a complex network of trains serving millions of commuter and long distance travelers through Greater London, the South and South West. Thousands of messages are sent out daily from South West Train’s information control desk to around 1,000 guards and approximately 200 duty managers to keep them up to date with how the service is running. The information is vital to help them plan their work, respond to operational problems, keep passengers informed and generally provide an efficient service. “PageOne messaging is a crucial part of our operation,” said Operations Manager, Richard Davies. “All our guards receive a message every hour on the state of the service and we also send regular line and route updates. Things change quickly in this environment and PageOne provides us with a flexible system that allows us to inform our people and react quickly.”

South West Trains